Frequently Asked Questions (FAQs)

There may be an issue related to your card information. Please verify that the number is correct and that the name entered matches exactly what appears on your card. If the problem persists, try using a different card.

The processing time is approximately 3 weeks. If additional information is required, processing may take longer than 3 weeks.

The new passport will have a different passport number than the previous passport. Therefore, you will not be able to use the previous passport number to book travel.

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